Spa Experience Coordinator | Casual

As a Spa Attendant, the organizational support you provide to the Spa team will ensure Fairmont Spa is operating efficiently, to safety standard and uncompromising attention to our Guests.Hourly Rate: $27.54What you will be doing:Responsible for providing impeccable guest service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include, but are not limited to the Fairmont Spa.  Additional requirements are as follows:Provide timely, personalized, friendly and efficient service to our discerning guests.Organize time to ensure folding of laundry and robes for facilities and locker room areas, dailyEnsure that overall cleanliness and maintenance of our spa exceeds expectations.Report deficiencies of any equipment to spa leadership.Assist in the operation of all spa departments as required.Maintain the facility in peak sanitary condition at all times.Maintain locker rooms and fitness center in a tidy manner.Maintain proper stock levels for toiletries in locker room vanities.Maintain linen inventory to and from laundry on a scheduled basis.Direct Guests to appointments and assist them in every way possible.Assist Guests with tour and use of lounge facilities (Ex:  experience showers, heated bench, etc).Ensure stocking of al towels, oshi’s, and fruit in the fitness center prior to spa opening and throughout the day as needed.Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.To promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.Follow policies, procedures and service standards.Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.Organize time so all side work is completed according to shift demand.Ability to focus attention on guest needs, remaining calm and courteous at all times.To contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty.Prepare Food and Beverage offerings each morning, while maintaining adequate levels throughout the dayDaily Disinfection of Spa SlippersMaintain a cohesive list of assigned guest lockersRemain present in the locker room throughout the day to be present for guestsSchedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.